Terms & Conditions

COVID-19 SAFETY AND GENERAL CONDUCT POLICIES

SAS Entertainment Partners is dedicated to the health and safety of our staff, patrons, artists, and community.

Congregating in public spaces presents a risk of exposure to COVID-19. This contagious disease can lead to severe illness and death.

Each person visiting the Alex Theatre voluntarily assumes all risks related to COVID-19.

The ticket purchaser is responsible for notifying each person in their party of the venue’s COVID-19 safety and general conduct policies.

The ticket purchaser acknowledges that if their ticket order includes any ADA Accessible seating they are purchasing those ADA seats because they or a member of their party requires accessible seating.

The following items are not permitted on the venue premises:

  • Weapons of any kind
  • Illegal or controlled substances
  • Recording or filming devices, including drones, tripods, and monopods
  • Wheeled devices, including strollers, skateboards, bicycles, motorcycles, 2-wheeled vehicles (excluding ADA mobility devices)
  • Personal bags larger than a small clutch bag, excluding medical and parental bags
  • Shopping bags, suitcases, backpacks, briefcases, or similar bags with wheels
  • Items that may cause disruption, injury, or damage, such as selfie sticks, laser pointers, remote-controlled devices, etc.
  • Animals of any kind, excluding registered service dogs
  • Balloons

Smoking, including e-cigarettes, vaping, cannabis, etc., is not permitted on the venue premises.

Ticketholder voluntarily assumes all risk and danger incidental to the event for which the ticket is issued, including but not limited to injury caused by exposure to high decibel levels, laser and stroboscopic lighting effects, and fog, haze, and smoke effects.

TICKET RESALE AND REPRODUCTION

Tickets are valid only for the specific performance and seats for which they are issued and are not for resale. Resale of tickets on the Alex Theatre venue premises is prohibited and any such sale may subject you to fine, imprisonment, or both under state law (Penal Code Section 346). It is unlawful to reproduce the ticket(s) in any form. Unless otherwise indicated, price includes all applicable taxes and/or cash discounts (if available). Tickets are not redeemable for cash.

REFUNDS AND EXCHANGES

In accordance with our agreements with our booking clients, SAS Entertainment Partners dba Alex Theatre is generally prohibited from issuing exchanges after a ticket has been purchased, lost, stolen, damaged or destroyed.

Please safeguard your tickets; lost or stolen tickets cannot be replaced. There are no refunds or exchanges for unused tickets or for tickets which were purchased through a second- or third-party point of sale.

Management reserves the right, without refund of any portion of the ticket price, to refuse admission or eject any person whose conduct is deemed disorderly and/or fails to comply with house policies.

Please note that your Credit or Debit card statement will list SAS Entertainment Partners as the Merchant Name or point of purchase for your transaction.

Before purchasing tickets, carefully review your event, date, time, and seat selection.

Terms & Conditions, including programs, artists, event dates and times, are subject to change without notice.

Updated as of 6/30/2022