It's not just a landmark, it's a destination.

About

Visiting the Alex Theatre

ADA Seating

The Alex Theatre has ADA Accessible Seating available in Row X of the Orchestra. All other seating areas require a minimum of eight stairs to access. If you require ADA accessible seating, notify the Ticket Agent at the beginning of the transaction or, if purchasing online, select from the ADA Accessible section and indicate the type of seating you require for each ADA Accessible seat.

Assistive Services

Wheelchair access and infrared Assistive Listening Devices for the hearing impaired are available upon request. Please contact the Box Office at 818-243-7700 x216 or boxoffice@alextheatre.org at least 24 hours in advance to request these services.

Baby Changing Tables

Baby changing tables are available in the ladies’ restrooms in the Orchestra and Terrace level lobbies.

Child Admission

All children are required to have a ticket and separate seat with the exception of children two years old and younger who will be sitting on an adult’s lap.

As a courtesy to fellow audience members and the performers, please use discretion regarding your child’s ability to remain seated and quiet during a performance.

Concessions

Concessions stands are located in the Theatre’s forecourt and Terrace level lobbies. Concessions items can be purchased using cash, credit, or debit cards.

Food and drinks purchased from the Theatre’s concessions stands are allowed in the auditorium.

Disruptive Patrons

Patrons who display disruptive or inappropriate behavior will be asked to leave the Theatre. No refunds will be issued.

Doors

The Theatre’s forecourt gates typically open one hour prior to the start time of a performance. The lobby doors open half an hour prior to the start time of a performance. Please check individual performance listings for specific information.

Emergency Contact

To contact patrons or Theatre staff during performances, please call the House Manager’s office at 818-243-7700 x218.

Food and Drinks

Only food and drinks purchased from an Alex Theatre concessions stand are allowed in the auditorium. See Concessions above for information about food and drink sales at the Theatre.

Late Arrivals

As a courtesy to the performers and other audience members, patrons who are not seated when the performance begins will be asked to watch the monitors in the lobby until an appropriate break in the program. When possible, latecomers may be seated by the House Manager in available seats at the back of the auditorium.

For your convenience, a chime reminder will sound 10 minutes and five minutes before the auditorium doors are closed.

Lost and Found

Lost and Found articles will be held in the House Manager’s office until the end of the performance. After that time, please contact the House Manager at 818-243-7700 x218 or housemanager@alextheatre.org. Articles left at the Theatre for more than 30 days will be donated to charity.

Lost Tickets

Please safeguard your tickets. Lost tickets cannot be replaced.

Parking Validation

Validation for the Orange Street Parking Garage, Exchange Parking Garage, and Glendale Marketplace Garage is available in the Orchestra level lobby.

Parking costs $1.00 for four hours with validation (rates are subject to change).

Photo and Video Recording

Individual rental groups determine the photo and video recording policy for their performances. Please check specific performance listings for the corresponding photo and video recording policy.

Program Changes and Cancellations

Programs and artists are subject to change without notice.

Refunds will be granted for cancelled or postponed events, and any credit will be the full price of the returned ticket(s) minus any convenience and/or handling fees that were applied to the purchase.

Restrooms

Restrooms are located in the Theatre’s Orchestra and Terrace level lobbies.

Smoking

The Alex Theatre is a smoke-free facility. Smoking is prohibited in the Theatre, forecourt, Box Office, and adjoining areas and ways.

Standing Policy

Due to fire code regulations, standing on entry landings into the Theatre, aisles or the back of the auditorium is prohibited.

Status Update from the Alex Theatre

 

As the saying goes, "The Show Must Go On." However, sometimes, unprecedented circumstances call for the show to be paused. This is one of those rare times.

 

 

Currently, our shows through April 5th will not be taking place on their original dates.

 

 

The Glendale Arts and Alex Theatre staff have been hard at work behind-the-scenes collaborating with the presenters of these performances to reschedule dates and communicating with ticket buyers about their options.

 

 

We are continuing to monitor directives established by local, state-wide, and national authorities and will post developments on shows scheduled beyond April 5th as they happen.

 

 

While our staff is working remotely, we are with our beloved Alex in spirit, and our hearts remain committed to the thousands of patrons we happily serve every week and our extended family of presenters, producers, performers, and community members who call the Alex home.

 

 

These are trying time for everyone. The economic impact on the dual industries with which we identify - non-profits and performing arts/live entertainment - has been swift and severe.

 

 

If you are able, we ask you make a gift at GlendaleArts.org that will allow us to continue our work at the Alex Theatre - a place for arts and entertainment to be enjoyed; a symbol of history, beauty, and community - during this time, so we are ready to bring healing and happiness to all who need it when the time is right.

 

 

We wish all of you and your loved ones health and safety throughout this situation and can't wait to welcome you through our doors again when the show is ready to go back on.

 

 

With our love,

 

Glendale Arts/Alex Theatre Management Staff
info@AlexTheatre.org

 

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